- 01What counts as an enrolled student?
- An active student on your roster. Capacity and families you have not enrolled never count, and a student you withdraw stops counting right away, so a family that leaves mid-year does not keep you in a higher band.
- 02What happens when we grow into the next band?
- Nothing changes by surprise. During your free trial you can enroll up to 150 students. On a paid plan, when your roster reaches the top of your band, the dashboard asks you to move up before it enrolls the next student, and you switch plans yourself. We never move you to a higher tier without your consent.
- 03When does billing start?
- When your free trial ends. Every plan starts with a trial of at least 30 days and no credit card. You can pick a plan at any point during the trial, and the first charge still waits until the trial is over.
- 04Do you take a cut of our ESA funds?
- No. ESA money moves through your state's platform straight to your bank, and CohortLedger never holds or touches it. You pay the flat plan price and nothing per transaction.
- 05How does annual billing work?
- Annual costs ten times the monthly price, so two months are free. An annual payment is refundable in full within 14 days. After that the plan runs to the end of the year you paid for, and you can turn off auto-renewal at any time.
- 06How do we cancel?
- From Settings, under Plan and billing, with Manage billing. Cancellation takes effect at the end of the period you have paid for, and you keep 90 days to export your data.
- 07What if we have more than 150 students or several schools?
- Write to hello@cohortledger.com and we will work out the right setup with you. The published bands cover up to 150 enrolled students at one school.
